With Airport 20/20 solutions, airports can deliver an enhanced level of service to their customers, and to do that, we know the Airport 20/20 team needs to provide outstanding service to you. Our Customer Service Teams are located in key regions around the world and they are dedicated to providing you with the highest possible level of product support. In fact, the superior levels of customer support we provide are one of the keys to our success and we are regularly recognised for this in our annual Customer Satisfaction Survey. Gentrack is proud of this reputation and is committed to working with its customers to maximise the value of the Airport 20/20 suite.
- Up to 24×7, 365 days, 30 minutes maximum response for support from one of our International Support Centres
- Support is provided by fully trained Airport 20/20 System Consultants familiar with your systems and business
- Telephone and web based support during your normal business hours
- Hotline available for priority support issues
- On-site visits when required – we’ll come to you to solve issues
- Our comprehensive Internet based Service Request System (SR-WEB) enables customers and the Airport 20/20 team to track and manage support requests
- Peace of mind knowing you have a team of experts one call away