Commercial & Industrial Billing
In competitive energy markets, suppliers need the flexibility to effectively bill and manage a variety of complex accounts including those for large Commercial and Industrial (C&I) customers – after all these customers typically provide the most significant revenue stream for an energy utility.
Gentrack recognises the importance of maintaining and protecting this revenue stream. We have established a suite of C&I billing and CRM tools within Gentrack Velocity designed to provide the flexibility utilities need to manage and deliver innovative ‘Time of Use’ based tariffs, streamline account management and prospecting activities, and improve revenue collection success.
Gentrack Velocity has a proven interval billing engine and utility specific CRM and revenue collections tools to support the lifecycle management for SMEs and large Commercial and Industrial customers. Gentrack Velocity is one of the few utility billing and CRM products that can offer true multi-utility billing capabilities based on a variety of variables and is considered a leader in its ability to integrate Time of Use billing and customer management processes for C&I customers.
Check out our success stories for more detail on the value of our C&I Billing solution.
Powerful C&I billing engine with the flexibility to support a variety of tariffs by periodic interval, by peak consumption, by customer, and by site
Integrated business process management engines streamline interval/TOU billing, CRM, market interaction and collections workflows
360° Customer Centric account views for rapid and effective service delivery and account management
Powerful Data Management
A powerful data management engine handles large volumes of complex interval data with ease
Configurable business logic to support changing market and C&I business process requirements
Utility specific CRM tools for prospecting, quote management, and managing all forms of customer engagement
Web services Ready
Data exchange tools based on SOA principles ensure flexible enterprise, market and web-portal integration
Low Costs to Serve
Streamlined transaction billing activities in conjunction with configurable business rules achieve back office efficiency and lower costs to serve
Proven Time of Use billing capabilities used extensively, with references available on request
Transform the customer service experience through innovative engagement with C&I customers
Available in one integrated residential and C&I billing platform to leverage business logic, retail interfaces and customer management tools.