Energy Retail Billing, CRM & Collections
At the heart of Gentrack Velocity is a powerful utility billing engine with proven scalability and resilience to support utilities of all sizes. It is one of the few global utility billing and CRM products that offers a true multi-utility platform for utilities and is considered a leader in its ability to integrate mass market and commercial/industrial billing processes into one complete solution.
Gentrack Velocity is an enterprise billing, CRM and revenue assurance software solution designed for electricity and gas retailers in both competitive and regulated markets. Its specialist capabilities are proven in over 50 utilities and provide the tools energy retail companies need to configure, automate and streamline workflows, while transforming the customer experience and delivering innovative tariffs to maximise the benefits of smart grid and smart metering technologies. Gentrack Velocity also includes a set of integrated CRM tools to enable energy retailers to manage all aspects of customer prospecting, acquisition and management. The ability for utilities to rapidly grow customer numbers and to offer new products to customers is a key enabler of Gentrack Velocity – as is the ability to educate and engage with customers in new ways to advise on energy savings and to drive energy conservation initiatives.
Velocity also supports the complex billing methodologies and hierarchies that utilities need to manage for customers within embedded networks and gated communities.
Scalability and Performance
Benchmarked to 5 million customers on mid-range hardware
Online bill validation and powerful workflow tools to streamline billing, CRM and collections activities
Smart Grid Ready
Proven data management and smart billing tools to support AMI and the Smart Grid
Integrated Self-service and Mobility options
Proven Web services support integration with any self-service web portal including Gentrack’s off the shelf Self-service Portal product
True multi-utility and service billing platform, supporting both simple and complex transaction billing for mass market and C&I customers. Also supports complex billing requirements such as those within embedded networks. For example: shopping malls, apartment buildings.
Ease of Use
Billing automation improves accuracy and reliability of billing processes. Integrated with WIZARD process flow tools and an intuitive web-browser user interface
Low Costs to Serve
Streamlined transaction billing activities in conjunction with configurable business rules achieve back office efficiency and lower costs to serve
Gentrack Velocity is used on over 50 utility sites worldwide
Engage with customers in new ways to transform the customer experience.
Interactive Dashboard Reporting
Gentrack Velocity’s Interactive Dashboard provides busy Utility Executives and Managers with a snapshot of a utility’s operational performance.