Water Utility Solutions
Along with its proven capabilities for energy utilities, Gentrack Velocity is also a highly integrated billing, collections and CRM solution with specialist capabilities developed for water utilities in reforming water markets. Implemented at water utilities across Australia, the UK, Asia and New Zealand, Gentrack Velocity is a powerful customer centric system supporting multiple products and services including water, waste water and sewerage for residential and commercial/industrial customers.
Its focus on low administration costs, improved operational efficiency and its platform independence make it an affordable solution for water utilities targeting lower costs to serve through self-service integration, efficient workflow management and effective collections activities. Gentrack Velocity’s customer management capabilities enable new levels of customer engagement offering a complete 360 degree ‘customer centric’ view of all Landlord-Tenant relationships as well as full account and bill/payment history.
Gentrack Velocity provides a single source of truth for of all customer and meter asset information, along with extensive workflow and integration tools to:
- streamline billing, collections and customer management activities
- deliver web based customer self-service via Gentrack’s self-service portal solution
- offer flexible credit paths and customer payment options
- automate data exchange between enterprise systems
- manage water meter asset tracking, servicing and certification.
Gentrack also offers a specialist Meter Data Management solution for water utilities – mDATA21.
Click here for more information on Gentrack Velocity and mDATA21 for Water.