Water Billing, CRM & Collections
Gentrack Velocity offers water retailers a highly integrated solution for Billing, CRM, Collections, Meter Asset Tracking, Field Services and Meter Data Management (MDM) solution. These capabilities have been designed and developed to support utilities in reforming water markets, providing the tools required to enable utilities to comply with complex market requirements, and to deliver new, innovative and cost effective products and services to their customers.
Its proven billing engine and MDM capabilities enable utilities to track volume data from metering technologies to analyse demand and make improved investment decisions for an efficient water network.
Gentrack Velocity offers a powerful customer centric system to support multiple products and services including water, waste water and sewerage, and it boasts proven billing and CRM capabilities to enable utilities to transform customer engagement. Gentrack Velocity’s ability to handle complex rate structures, consolidated billing and Landlord-Tenant relationships is also a significant business asset for water utilities, as is its ability to streamline complex market processes, maintain billing accuracy and drive strong revenue collections success.
Implemented with an Executive Dashboard and with an option for integration with Gentrack’s off-the-shelf Self-service Web Portal and modern Trade Waste/Effluent management solution, water utilities can be assured of a specialist suite of software to support their business requirements into the future.
Powerful Information Management Tools
A hub for collection and maintenance of all meter and property information to support customer service, billing, collections and meter data management activities.
Support for landlord-Tenant Relationships and Multiple sites
Extensive and proven billing and reporting capabilities to support complex billing, account and site structure requirements
Online bill validation and powerful workflow tools to streamline water billing, CRM, collections and meter data management activities.
Greater Network Vision
Greater awareness of infrastructure performance and volumes across a water network, supporting stronger decisions.
Bills complex meter networks and handles all types of metering scenarios, allocating charges accurately every time.
Ease of Use
An intuiti ve web-browser based user interface providing a 360 degree view of all customers and installations.
Low Costs to Serve
Lower costs to serve through rapid access to property, billing and credit information, and use of integrated WIZARDs for data collection and service order management.
Proven in Australia, one of the world’s most challenging water markets.
Engage with customers in new ways to transform the customer experience, improve collections success reduce cost to serve
Integrated Dashboard Reporting
Off-the-shelf Self-Service Web Portal
Built on Gentrack Velocity’s web services
Support for Web services to enable enhanced integration with existing applications, mobile apps and other external systems.