Increasingly airports are rethinking their approach to service. By smoothing the transit through the airport and adopting the right mix of retail services, the most profitable are turning passengers into loyal and satisfied customers.

When you connect your passenger flow, concession, flight and operations data with Gentrack, its easier to enhance the experience for each individual who passes through the terminal.

Passenger Engagement

Personalise navigation with 20/20 Wayfinding. Connect FIDS to social engagement tools to deliver vital day of travel information and contextual advertising. Timely communications improves both experience and propensity to purchase.


Passenger Flow

Smoothing the passenger journey and reducing queues improves retail dwell times and spend. Bliptrack flow management tracks how and where passengers move, helping you make better resourcing and long-term strategic decisions.