The utilities industry is changing rapidly – deregulation, disruptive technology, the drive to net zero, a rise in customer engagement, pressure to lower cost to serve, tightening regulations and increasing processing complexity due to smart metering – these all put increasing pressures on utilities.
Covid-19 has accelerated the digital transformation with a move to omni channel customer engagement as consumers engage to understand pricing and energy choices. And at the same time your businesses core operations such as timely and accurate billing, customer service and regulatory compliance.
With over 30 years of utilities experience, and 500 + utilities experts, Gentrack has the heritage, the experience, and the expertise utilities require to thrive and win in this challenging and changing landscape.
Gentrack products are cloud-native and have been developed taking advantage of AWS’s unmatched portfolio of cloud services, decreasing time-to-market and optimising developer experience. Using the cloud yields tangible business results and unlocks new tariff options that could drive changes in consumption and optimise the use of the grid for cleantech benefits. Our highly skilled energy specialists fully understand the complexities of the energy industry to seamlessly manage your back-office operations
Underpinned by AWS technology, this layer provides Security, identity & Access Management, Audit & Logging, Monitoring & Operations, Tenant & Feature Management and a Composable User Interface and supports the operational processes on utility data entities like customer, Account, Meter Point, etc..
Balances the diverse needs of prosumers, consumers, and industry by supporting fixed and variable charges, time of use tariffs and beyond ebergy supply offerings: fit for any market.
Multi channel customer care and customer engagement for data driven best-in-class digital customer experience
A cloud service primarily for storing and querying large volumes of data from yesterdays and tomorrow's meters.
A cloud native, multi-tananted service which enables integration between industry Data, Networks, and Billing & Operations Systems providing industry complaint data handling and highly automated process orchestration for the utilities markets.
Configurable omnichannel communications to help customers make smart energy decisions
Innovate at pace and bring the right cleantech products to market in an agile way.
Democratise data utilities specific AI use cases to drive impact and actionable insights that enhance profit and deliver business optimisation
We understand the complexities of the energy industry to seamlessly manage your back-office operations, allowing customers to focus on growth and innovation
Lambda functions, orchestrated by AWS Step Functions plus AWS Fargate for long running container process
AWS API Gateway, Amazon Route 53, with Web Application Firewall (WAF)
EventBridge with Simple Queue Service and Simple Notification Service (SNS)
Amazon S3 , AWS DynamoDB, AWS Aurora
AWS IAM
Amazon Cognito
AWS Key Management Service, AWS Secrets Manager
Amazon EMR, AWS Glue
Cloudwatch
Trusted Advisor, Cloud Trail
From high growth energy retailers to well established networks and water companies
-We work with innovative utilities around the world.
