Consumers’ needs continue to evolve and B2C energy suppliers need to anticipate and respond, more quickly than ever. Supporting the desire for instant access to self-serve and the use of multi-channel communication platforms means continued and significant investment in systems that talk to each other and automate where possible.
Working with leading B2C energy suppliers across the globe means we have a deep understanding of these challenges. Our cleantech solutions drive their ambitions.
We’ve worked with suppliers starting their businesses to those who are established but need to refresh their competitive edge. In both cases, we’ve implemented solutions that have helped our customers to grow at scale, efficiently, securely and while remaining compliant.
Harnessing the opportunities of smart meter data means developing and bringing new products to market at speed is the new reality for B2C suppliers. Lowering cost to serve is a key objective of modern utilities, mostly driven by the level of human intervention needed to deliver a compliant and efficient service. Reducing repetitive tasks allows CSRs to focus on delighting customers and to differentiate through awesome customer experiences.
Our customers depend on our powerful billing and customer experience solutions to support these needs, enabling interaction through a suite of existing APIs and an unlimited number of new ones.
The innovation ecosystem gives access to a range of experts, offering a suite of solutions that add value to energy suppliers looking to deliver their ambitions.