Build better customer engagement
The pace of change is increasing. Nimble energy suppliers are stealing a march on their slow moving rivals with innovative products, a digital first ethos and a leaner approach to operations. The most agile are powered by Gentrack.
Trustpower's customer churn rate for customers with bundled energy and broadband is 8%.
NZ's industry average is 20%
Australia's Red Energy, powered by Gentrack, is the only retailer to have won Canstar 5 star service award, five years in a row.
OVO Energy has grown 61% year on year over the last seven years. It is now one of the UK's largest challenger brands.
The one size fits all approach is dead.
Target and sign up customers with the best bundles, for them, with our Junifer and Velocity platforms. From gas, electricity, water to telco, insurance, prepaid electricity and distributed energy, our brilliant bill anything engines handle any product, tariff or service.
Dial up flexibility and drive down cost. Our prebuilt industry processes automate common tasks and market interactions.
Get to market faster and scale painlessly with Gentrack.
Tap into your rich customer data to personalise your service. And help your customers make informed choices about their energy consumption. Connect with them on their terms, at any time, with our rich digital interaction tools.
Our open API and growing library of preconfigured connectors let you incorporate new energy management apps and customer engagement tools.
And as regulation evolves our agile framework means we update your software faster.
Talk to our experts about how we can help you to achieve market compliance.
Prebuilt connectivity to UK, Australia and NZ energy markets. Full configurability and billing flexibility for you to craft your competitive advantage.
Prebuilt connectivity to UK Smart DCC, Nexus. Out of the box tariffs, bundles and processes for rapid time to market and lean operations.
Our 'one team' approach lowers your risk. Our proven operate-learn-compete model gets you compliant and onboarding customers in no time.
Jeremy Bungey, Head of Community Energy, EON Sustainable“What impressed us most about Junifer was that their software is developed specifically to meet the dynamic needs of the utility industry”
