Utilities globally are reimagining their digital enterprises, reshaping their people, operating models and systems to gain competitive advantage and drive down cost to serve. This can only happen with flexibility, speed and the drive to innovate in rapidly changing energy and water marketsGone are the days when customer engagement was driven by slow, expensive offline communications channels with limited personalisation options. Customers want to connect with their energy and water providers on their terms, using multiple communication channels and tools, from email and social media to mobile apps and self-service portals. 

 

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Connect your digital enterprise. Craft unique customer experiences

You’ve achieved a powerful core of customer information and critical meter-to-cash data. Now we can help you to leverage that data and engage your audience in new ways with our cloud integration services.  Our cloud-based integration services are designed to enable you to deliver unique experiences that enhance your digital customer journey. Whether it’s APIs that enable you to craft custom experiences, or Connectors which plug you into best-in-class services quickly, we are working to bring your digital enterprise vision to life.

We are working with digital teams and partners to continually deliver value that unlocks new customer journeys. Our cloud-native services ensure that you can move quickly and scale easily while ensuring your customer data is secure. And with developer productivity at the heart, fully documented APIs and an ability to plug into both test and production instances of your Gentrack billing and customer information solution, your teams can move quickly to deliver new ways of engaging with customers.  

With our solutions you can: 

  • Build unique value propositions around new tools and technologies
  • Leverage your investment in customer and meter data to engage with customers in innovative ways
  • Explore and unlock new digital customer journeys
  • Quickly launch and trial innovative product offerings.

 

I'M A UTILITY...

looking to light up our digital CX and want to talk about Gentrack Cloud Integration Services.

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I'M A DEVELOPER

looking for API documentation and technical information on Gentrack Cloud Integration Services.

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I'D LIKE TO PARTNER

with Gentrack to add value to the Gentrack Cloud Integration services eco-system.

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“We chose Gentrack because of their successful track record in the energy supply market. Their ‘out of the box’ approach suited us perfectly, and the flexibility and the scalability of the system means that it can grow with us.”

Bristol Energy