Gary Miles

Chief Executive Officer

Gary joined Gentrack in October 2020 following an extensive international career in enterprise technology innovation and cloud capabilities, including serving on the leadership team of Amdocs (NASDAQ:DOX), a provider of cloud business software and services to the communications industry.  At Amdocs he served as Chief Marketing Officer and prior to this role, was Division President and CTO, leading strategy development, building the product portfolio and sales organisation as well as overseeing Amdocs’ digital services, big data and mobile engagement divisions.

He has also founded and successfully scaled several technology companies including jNetX, a next-generation intelligent network platform for communication service providers, prior to its acquisition by Amdocs in 2009.

Gary is based in London.

James Spence

Chief Financial Officer

James was appointed Interim CFO in April, joining the business following a successful career spanning 18 years of corporate finance leadership in utilities and 10 years in JV business development and audit. He has held executive roles as CFO of Centrica owned Direct Energy in North America, CFO of EnergyAustralia, one of Australia’s largest energy utilities, and more recently CFO of ERM Power in Brisbane, Australia’s largest business-only energy retailer.

Spence also has extensive transformation experience, leading ERM Power’s strategy for investor relations, risk management, performance management and control frameworks before the company was acquired by the Shell group in 2019.

Zeev Berkowitz

Chief Operations Officer

Zeev Berkowitz joined Gentrack as COO in November 2020.  Zeev has an extensive background in service delivery and technology leadership having led Global Delivery, Integration Services division and Managed Services activities at Amdocs over the last 10 years.  He has managed the DevOps implementation across the entire Amdocs organisation and been responsible for the successful execution of some of the world’s largest  transformation and modernisation projects.  He also led the Services Innovation Centre at Amdocs with a focus on cloud and digital services, and before joining Amdocs, worked for nine years as Head of the Services Division at Taldor, one of Israel’s largest IT service integrators.

Zeev brings expertise in cloud-tech deployment, services innovation, business transformation and building innovative growth strategies that will greatly assist us on our journey.  We have a vision to be the best global provider of cloud-solutions for utilities and airports, and Zeev will provide significant leadership from his Auckland base to help drive great outcomes from our global teams and for our customers.

Zeev is based in the Auckland office, and is familiar with Aotearoa, having completed his PhD in Information Systems and Operations Management at the University of Auckland.

Loukas Tzitzis

Chief Technology Officer

Loukas Tzitzis joined Gentrack as CTO in January 2021. Loukas joins us following a career spanning 20 years in Telco & IT, holding leadership positions in general management, product & technology, marketing, delivery & operations.  His most recent role was with Amdocs, a 4 Billion USD software and services company serving more than 350 clients in 85 countries.

Prior to Amdocs, Loukas was the Chief Products and Marketing officer of Nexign, and during his time in Nexign, the company launched its new 3-year strategy, modernised and launched its new cloud-based core portfolio, launched an IoT platform and a global “first in industry” Blockchain-based solution, resulting in industry recognition from leading analysts (Gartner, OVUM, IDC, Analysys Mason, Frost & Sullivan)

Lacey Montague-Cook

Chief Strategy Officer

Lacey Montague-Cook joined Gentrack in 2018 as part of the leadership team of Evolve Analytics when acquired by Gentrack.  Post acquisition, in her role as UK Head of Product, she worked as part of the CTO office, driving market strategy and positioning for the product portfolio. Lacey became CSO in March 2021, a member of the Gentrack ELT.

Prior to Gentrack, Lacey joined the utilities technology provider, Evolve Analytics, in 2012, to direct transformation and growth strategy at a critical turning point. With MD, she took the business through a strategy reset, rebrand, design, development and sale of a new SaaS product. This culminated in an M&A process, resulting in the sale of the business to Gentrack.

Lacey has more than 20 years of experience focused on finance and operational optimisation, including 15 years + in the utilities sector and 5 years working in a Tier 1 energy retail business followed by software and services.

Frances Caldwell

Chief people Officer

Frances (Fran) joined Gentrack in August 2021 as CPO, bringing more than 20 years of experience in People leadership.  She has extensive experience in leading global People functions, with specialist skills and expertise in Engagement, Wellbeing, Executive Coaching and strategic transformation and change.

Prior to Gentrack, Fran worked as an HR Leader with global multinationals, including Barclaycard, partnering and was accountable for their global technology functions as well as FTSE 100 companies working in the Energy and Sustainable product industries and working internationally in the Energy and Resources sector across APAC.  She has also held many specialist roles in Reward, mobility, and led the Employee Engagement Change programmes for KPMG global member firms.

Fran is based in London, leading her global People Experience team and focused on enabling and accelerating our people and business growth as an Advocate of our people focused culture.

James Williamson

CEO Veovo

James brings a strong track record of leading and implementing organisational strategies to scale and delivering excellent customer outcomes within the aviation sector. At Leidos, James was Managing Director of the international aviation division, forging a strong relationship with airport operators and Air Navigation Service providers. Prior to Leidos, James spent over a decade in the defence and aerospace technology sector, occupying senior leadership roles with Leonardo (formerly Finmeccanica).

Allan Sampson

Country Manager New Zealand

Allan is Gentrack’s Country Manager for New Zealand and Asia, taking up the role in 2020 following 22 years in operations leadership and transformation roles at Gentrack. This experience provides Allan with unique insights to the Gentrack business, our people and technology, to ensure that we continue to grow in the our home market and deliver value to customers. As an ICAgile Certified Professional, Allan plays a strong leadership role in Gentrack’s continued focus on agile ways of working across the customer-facing business in New Zealand and Singapore.

Mark Humphreys

Country Manager Australia

Mark joined Gentrack in April 2019 and leads our Australian business as Country Manager.  From his early career in programming,  Mark has worked with software and utilities for 25 years, helping energy and utility customers solve problems with technology.  Before joining Gentrack, Mark was part of GE’s grid software business for 15 years, most recently leading the Asia sales team responsible for sales and business development across the region.  Prior to that, Mark headed up GE’s Grid partner business in the region, working with a portfolio of 100 resellers and partners.

Geoff Childs

UK and Ireland General Manager

Geoff is the General Manager for Gentrack in the UK and Ireland. He has over 15 years’ experience of working in and with the UK energy market.

Building on a background of call centre and operational management, Geoff has held board-level positions in energy suppliers, along with the largest Third Party Intermediaries (TPIs) serving the B2B energy market.

Geoff spent 6 years at British Gas at a senior level and then went on to become the Managing Director of Extra Energy, responsible for its start-up and market entry, and recognised as the fastest-growing energy supplier in both the domestic and SME market to date.

Geoff has also spent time as a consultant in the energy sector, advising large and small energy suppliers and TPIs, to bring his wealth of experience to help the growth and success of different businesses in the UK.  Geoff is based in London.