UK’s OVO is given five star rating for the accuracy and clarity of its billing processes -powered by Gentrack Velocity
Velocity is a powerful billing and customer engagement platform trusted by the world’s most innovative energy utilities, distributors and water companies.
Drive down cost with our automated data to cash processes.
And pave the way to sustainable growth.
Design and launch new products quickly with Velocity’s brilliant bill anything engine. Quickly adapt to market reforms with our configuration first approach. With an open API design, its easy to connect to new customer engagement tools.
Velocity gives you the freedom to play your way and shape your future.
Work your way - faster
With a brand new UX, Velocity offers your team an experience that is personalized, easy to navigate and simply beautiful.
Delivered on the Amazon cloud or on premise, Velocity has the deployment flexibility you need to support your evolving IT strategy.
What and how you bill is up to you. Electricity, gas, water, internet, insurance, prepay, distributed energy, solarPV and battery. Flexible tariffs including TOU and complex billing.
Customer Care and CRM
Instant access to all customer data with one source of truth. Unlock customer insight, segment on any attribute and tailor offers. Simplify sign up with rules based pricing plans.
Treat customers fairly with automated, and tailored collections. Integrate with 3rd Party contact tools and agencies to improve collection efficiency. Payment arrangements and disputes.
Omni-channel customer self-service. View invoices and consumption data, make payments, track queries and sign up for new products and services.
Connect to innovation with API led real-time interfaces to apps, data and 3rd party tools. Includes growing ecosystem of pre-built connectors.
Automated market interactions with electricity and gas markets in UK, Australia and New Zealand; Includes AEMO, DCC SMART, Nexus, NZ Registry.
Lucy Darch MD Wave – Northumbrian Water Retail
“To be successful, all our decisions need to work towards providing great value and customer experience. This ethos is clearly demonstrated in the billing system we have chosen - Gentrack Velocity - which will offer our customers the flexibility they may need.”