• SRWeb
  • SRWeb Signup
  • Feedback Portal
  • User ID
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    Welcome to the Gentrack Service Request (SR) Web System.

    With SR Web Gentrack users can;

    • lodge service requests directly
    • view the status and progress of existing service requests
    • search for any previous orcompleted service requests

    And the convenience of SR Web means you can always find the latest status of every SR, 24 hours a day, 7 days a week.

    To access Gentrack SR Web you must have appropriate authority and a valid User ID and password.

    If you are a new customer and do not have a password, click here to 'Signup' and complete the SR Web access form. This will then be processed and you will be sent your access details and password.

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    The use of this website is subject to the terms and conditions set out in the Legal Notice.