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Trust Centre

Trust Centre

The data security and trustworthy partner you need, for all that you do

Innovation Ecosystem

Utilities Solutions

About Us

Working hard to keep your data safe and secure

Security, privacy and compliance are at the cornerstone of everything we do at Gentrack. We’re proud to share our security and compliance policies in this Trust Centre and are confident they provide the right foundations for our clients to serve their customers to the high standards they need and expect.

 

We’re a global company, so we’ve set our standards to the highest ones in the regions where our customers operate.

 

Report a Security Concern

If you have a potential security concern about a possible vulnerability or privacy breach in any of our software solutions or digital channels, please contact our security team as soon as possible by email at security@gentrack.com or make contact with one of our local offices.

 

If you are reporting a sensitive issue, please encrypt your message using our security team’s GPG key:

 

(ID: 0x1F0E5F9C, fingerprint: FF65 A7D2 E194 33F4 2184 703B 38AF 8680 1F0E 5F9C).

 

 

With your help, we can ensure that potential vulnerabilities are quickly investigated using our established security response procedures and any threats are eliminated without delay.

Dedicated Security Expertise

Gentrack has a dedicated and highly skilled security team which focuses on application, network, and system security. This team is also responsible for security compliance, education, and incident response.

 

Gentrack maintains and regularly reviews and updates its information security policies, and all employees must acknowledge these policies and any updates on an annual basis. Appropriate job specific security training and skills development is also undertaken as required.

 

 

 

Our Policies

All information is valuable and helping to keep you and your customers’ data safe is fundamental to what we do. Our Trust Centre lays out all the information you need to be confident that Gentrack is the reliable and professional partner you need to run your utility business to the highest standards of compliance.

 

If you don’t find what you’re looking for or have a specific question, please contact our security team at security@gentrack.com and we’ll be pleased to help.

Security Policy

Security is our top priority

ISO27001

Supporting our commitment to Information Security Management

Data Protection Policy

Website Data Protection Policy statement

Cookie Policy

Committed to protecting your privacy

Anti-Modern Slavery

Anti-Slavery and Human Trafficking Policy

Anti-Tax Evasion

Anti-tax evasion policy

Environmental Policy

Keeping the environment safe

Other policies and governance

Policies and governance

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Our Partners

From high growth energy retailers to well established networks and water companies,
we work with innovative utilities around the world.

Partners


Gentrack Group Limited (“Gentrack”) is a New Zealand registered company that is listed on the New Zealand and Australian stock exchanges (NZX/ASX: GTK) and has operations in a number of countries.
Gentrack’s operating entity in the UK is Gentrack UK Ltd, Registered in England & Wales No. 08229203. Reg. office: 203 Eversholt Street, London, NW1 1BU.