Trust centre

Trust centre

The data security partner you need.

We keep your data safe and secure

Security, privacy and compliance are the cornerstone of everything we do at Gentrack. We’re confident that our security and compliance policies in this Trust Centre provide the right foundation for our clients to serve their customers to the highest standards.

 

Report a security concern

If you have a potential security concern about a possible vulnerability or privacy breach in any of our software solutions or digital channels, please contact our security team as soon as possible by email at security@gentrack.com or make contact with one of our local offices.

 

If you are reporting a sensitive issue, please encrypt your message using our security team’s GPG key:

 

(ID: 0x1F0E5F9C, fingerprint: FF65 A7D2 E194 33F4 2184 703B 38AF 8680 1F0E 5F9C).

 

 

With your help, we can ensure that potential vulnerabilities are quickly investigated using our established security response procedures and any threats are eliminated without delay.

Dedicated security expertise

Gentrack has a dedicated and highly skilled security team which focuses on application, network, and system security. This team is also responsible for security compliance, education, and incident response.

 

Gentrack maintains and regularly reviews and updates its information security policies, and all employees must acknowledge these policies and any updates on an annual basis. Appropriate job specific security training and skills development is also undertaken as required.

 

 

 

Our policies

All information is valuable, and keeping the data of both you and your customers safe is fundamental to what we do. Our Trust Centre has all the information you need to feel confident in choosing Gentrack. We are the reliable and professional partner you need to run your utility business to the highest compliance standards.

 

If you don’t find what you’re looking for, or have a specific question, please get in touch with our security team at security@gentrack.com. We’ll be happy to help.

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Our partners

From high growth energy retailers to well established networks and water companies,
we work with innovative utilities around the world.

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