Trust Centre

Trust Centre

The data security and trustworthy partner you need, for all that you do

Working hard to keep your data safe and secure

Security, privacy and compliance are at the cornerstone of everything we do at Gentrack. We’re proud to share our security and compliance policies in this Trust Centre and are confident they provide the right foundations for our clients to serve their customers to the high standards they need and expect.


We’re a global company, so we’ve set our standards to the highest ones in the regions where our customers operate.


Report a Security Concern

If you have a potential security concern about a possible vulnerability or privacy breach in any of our software solutions or digital channels, please contact our security team as soon as possible by email at or make contact with one of our local offices.


If you are reporting a sensitive issue, please encrypt your message using our security team’s GPG key:


(ID: 0x1F0E5F9C, fingerprint: FF65 A7D2 E194 33F4 2184 703B 38AF 8680 1F0E 5F9C).



With your help, we can ensure that potential vulnerabilities are quickly investigated using our established security response procedures and any threats are eliminated without delay.

Dedicated Security Expertise

Gentrack has a dedicated and highly skilled security team which focuses on application, network, and system security. This team is also responsible for security compliance, education, and incident response.


Gentrack maintains and regularly reviews and updates its information security policies, and all employees must acknowledge these policies and any updates on an annual basis. Appropriate job specific security training and skills development is also undertaken as required.




Our Policies

All information is valuable and helping to keep you and your customers’ data safe is fundamental to what we do. Our Trust Centre lays out all the information you need to be confident that Gentrack is the reliable and professional partner you need to run your utility business to the highest standards of compliance.


If you don’t find what you’re looking for or have a specific question, please contact our security team at and we’ll be pleased to help.

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Our Partners

From high growth energy retailers to well established networks and water companies,
we work with innovative utilities around the world.