Changes are sweeping the UK water market. New business models and evolving market frameworks require an agile approach.  

At Gentrack, change is in our DNA.


Bournemouth Water received a Top 4 ranking for UK OFWAT SIM Survey Customer Service 2017

3stage approach

Operate- learn- compete is our proven 3 stage approach for entering new markets


We have a growing number of customers in Australia and UK now using Velocity revenue and customer management platform

Keep cost to serve low.
And value add high

From onboarding new customers to campaigning, our Velocity software manages all of your contracts, offer management and billing needs from one easy to use platform.

Drive down your service costs with built-in smart automation and always on digital engagement tools.  Shape your own future with configurable workflow and our bill anything engine.


The freedom to stand out

Velocity can bill anything, so you can roll out new services that add real value to customers – from leak management to water quality and conservation initiatives. With support for complex multi-level hierarchies, multi-site billing is simplified.

Sharpen your service

Turn real-time customer data into the intel you need to target customer needs. With a holistic view of every customer, you can resolve queries on the first contact. Make it easy for customers to self-serve with our omnichannel portal.

Ease the burden of compliance

Reduce the risks around market changes with our market ready billing and customer engagement processes. On-demand access to our Open Water experts guides you through regulatory changes.

“Gentrack’s Velocity system and specifically, its embedded market messaging, has enabled us to streamline our operations, removing the need for third-party solutions for Open Water market compliance”

Lucy Darch, CEO Wave Utilities


Streamline Open Water interaction


Talk to our experts about how our solutions support Open Water compliance.